Personal data protection policy

Why a privacy policy?

The purpose of this privacy policy is to tell you how we use your personal data in accordance with the General Data Protection Regulation, better known by the acronym RGPD. As part of its service activities, Onet Luxemburg (Onet Cleaning & Onet Security) will collect and use personal data. The company attaches the utmost importance to the security and confidentiality of the data of Internet users browsing the web pages belonging to it. This Policy may be updated from time to time, whether to enrich, simplify or detail it, or because it is required by law. We therefore advise you to read it regularly, although we will draw your attention to any significant changes. Version dated August^1, 2024

Who is responsible for processing?

Onet Luxemburg (together with its subsidiaries Onet Cleaning & Onet Security) is the data controller within the meaning of Article 4 of the RGPD for all operations carried out on the websites. Onet S.A determines why and how personal data is used, in order to respond to your contact requests by various means or integrate you into the CRM (Customer relationship Management in English and Gestion de la Relation Client in French) database.

What are my rights ?

The RGPD was designed to strengthen your rights over the use of your personal data:

• Right to information

It is your right to know what we are going to do with your data.

• Right of access

This right allows you to ask us what personal information we hold about you.

• Right to rectification

You can request that your personal data be amended if it is inaccurate or incomplete.

• Right to object

You may object to the use of your personal data for reasons relating to your particular situation.

• Withdrawal of consent

You have the right to withdraw your consent at any time without having to justify yourself when consent is the legal basis for the use of your data.

• Right to limitation

You can ask for your personal data to be "frozen", so that we can retain it while you take action.

• Right to erasure

You can request the deletion of your personal data if the legal basis for the use of the data does not object (for example, requesting the deletion of your data from the tax authorities would not work!).

• Right to portability

You can ask us to provide you or a third party with any personal data that you have directly provided to us.

• Post-mortem law

You have the option of designating a person to look after your personal data after your death.

How do I exercise my rights or who do I contact if I have a question?

If you have any questions, or if you wish to exercise your rights (information, access, rectification, opposition, withdrawal of consent, limitation, deletion, portability or post mortem), you can contact our Data Protection Officer (DPO) or in French the Délégué à la Protection des Données via these addresses:

• For rights exercises: click here
• If you have any questions: dpo@Onet.fr

We will ensure that you receive a reply as soon as possible. However, if after contacting us you are not satisfied with our response, you have the right to lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD).

Why do we use your personal data?

Make a request via the contact form

When you request contact, we collect your identification data (type of requester, surname, first name), and your professional data (job title, telephone number, e-mail address, company, subject of your request and your message). Your information is used to direct your request to the most appropriate contact person, to call you if necessary, and to provide you with a quotation. Your data is kept :

• 23 months for simple requests
• 5 years after the end of the business relationship

We will pass on your data to authorized employees within the Group and its subsidiaries, depending on the requirements and activities, as well as to authorized subcontractors.

Integrate your information into the Customer Relationship Management center & cross-sell your products

Following your contact request, we will integrate your information (last name, first name, e-mail address, telephone number and job title) into our tool. The legal basis is the company's legitimate interest in increasing the number of its customers. Your data will be kept for the duration of the commercial relationship and 3 years from the last contact. We will pass on your data to authorized employees within the Group and its subsidiaries, depending on the request and activities, as well as to authorized subcontractors.

Communicate with you by e-mail through newsletters (if you have not objected!), including on products similar to those ordered

We will send you communications by e-mail if you do not object (we keep a list to ensure that your choice is effective). To do this, we need your e-mail address. The legal basis is the company's legitimate interest in promoting its products to customers or prospects. Your data is kept for the duration of the commercial relationship and 3 years from the last contact, unless you object to receiving communications. In this case, you will no longer receive e-mails after unsubscribing via the link at the bottom of the e-mail.

Respecting your consent regarding cookies and other tracking devices

When you log on to our websites, you will see a "pop-in" allowing you to choose cookies and tracers. The legal basis is your consent. You can change your mind at any time by clicking on this link: